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Decision Point has been in the business of delivering newsletters and website content since 1992, and we are committed to handling customer service issues quickly and equitably. If you have a problem, remain calm and remember that we want to fix it right away.
Contact us immediately by e-mail at DPService@decisionpoint.com, give us the details and tell us how you would like the issue resolved. If you prefer, you may call Customer Service at 714-692-1630, or fax us at 714-692-1630. You should receive a response within one business day. |
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Subscribing to Our Service |
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To use our secure online ordering system, click here. |
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Cancelling Your Subscription |
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To cancel your subscription, either use the link in your original Subscription Confirmation email, OR email us at DPService@decisionpoint.com or fax us at 714-692-1630. You SHOULD receive email confirming the cancellation. If you do not, PLEASE RESUBMIT your request. |
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Changing Your E-mail Address or Password |
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We need your current e-mail address to advise you of problems with your account and website issues. To change your e-mail address or password CLICK HERE. We do not share or sell our e-mail lists. |
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Changing Your Credit Card Information |
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If you need to change your credit card number or update the card expiration date, CLICK HERE to login to your billing account. Please do not email or fax credit card info. Changes must be made online. |
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Discounted Annual and Semi-Annual Billing Is Available |
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We can accommodate subscribers who prefer renewal intervals greater than one month. Here are your options:
6-Months - $99.75 (Save $19.95)
1-Year - $199.50 (Save $39.90)
It you select one of the longer intervals, please remember that renewal will still be automatic, and there is no refund if you cancel before the subscription expires. CLICK HERE to upgrade now!
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Billing Problems |
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If you have questions regarding billings on your credit card, please inquire with details to DPService@decisionpoint.com or fax us at 714-692-1630. You should normally receive a response by the next business day. As an alternative, you may leave us voice mail at 714-692-1630 Our mailing address is:
Decision Point
120 Summit AV
Redlands CA 92373 |
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Publication Schedule |
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The web site is updated each trading day after the close. It is a process that takes several hours. For details click here. |
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Website Content Problems |
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If you are reasonably certain that a report or chart is not accurate, please report the problem to CSwenlin@decisionpoint.com. Please be as specific as possible and include the URL for the page in question. |
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Decision Point’s Privacy Commitment |
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We are committed to protecting your personal privacy, and we will do everything we can to ensure that your privacy is secure. The principles below summarize our commitment.
- Other than information necessary to serve our subscribers (given to us by our subscribers), we do not collect personal information about visitors to our web site.
- We do not disseminate any information about our subscribers.
- When appropriate we use secure technology, privacy protection controls, and restrictions on employee access in order to safeguard your personal information.
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